Return and Refund Policy

Last Updated: 26 September, 2026

At Jackora, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund process. Please review the information below to understand your rights and responsibilities when requesting a return or refund.

1. Return Policy Overview

We accept eligible returns within 30 days of delivery.

Key Highlights

• Returns accepted within 30 days after delivery.
• Refunds processed within 10 business days after approval.
• Exchanges available for eligible products
  
• No restocking fees.
• Returns accepted for defective and non-defective products.
• Customer support available to assist throughout the return process.

2. Eligibility for Returns

To qualify for a return, the item must:

• Be returned within 30 days of the delivery date.
• Remain unused, unworn, and in its original condition.
• Include all original tags and packaging whenever possible.
• Be free from damage caused by misuse, neglect, or improper handling after delivery.

Jackora reserves the right to refuse returns that do not meet these requirements.

3. Items That Cannot Be Returned

Returns will not be accepted for:

• Products that have been worn, washed, or altered by the customer.
• Items damaged due to customer misuse or improper care.
• Products returned outside the 30-day return period.
• Items that do not meet our return eligibility requirements.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@jackora.store within 7 days of receiving your package.

Required Information

When contacting us, please provide:

• Your order number.
• Product name.
• Description of the issue.
• Clear photos showing the problem.

After reviewing and confirming your claim, Jackora will arrange a replacement or issue a full refund at no additional cost to you.

5. Returns for Change of Mind

If you decide you no longer want an item, you may request a return provided that:

• The product remains unused and in its original condition.
• The return request is submitted within 30 days of delivery.
• All original tags remain attached.
• The original packaging is included whenever possible.

Please note that customers are responsible for return shipping costs when returning items due to personal preference, sizing issues, or ordering mistakes.

6. How to Start a Return

Step 1 – Contact Us

Email our customer support team at support@jackora.store to request a return.

Step 2 – Submit Your Details

Please provide:

• Full name.
• Order number.
• Product(s) being returned.
• Reason for return.

Step 3 – Approval & Instructions

Our customer support team will respond within 1–2 business days with return instructions and the appropriate return address.

Step 4 – Ship the Item

Carefully package the item to prevent damage during transit and ship it to the return address provided by our team.

Step 5 – Inspection

After the item arrives, our team will inspect it and confirm whether it qualifies for a refund.

7. Return Shipping Responsibility

Return Reason	Shipping Cost Responsibility	Return Label Responsibility
Change of Mind	Customer	Customer
Incorrect Size Ordered by Customer	Customer	Customer
Damaged or Defective Item Received	Jackora	Jackora will cover return shipping
Incorrect Product Sent by Jackora	Jackora	Jackora will arrange return shipping

Customers should always keep tracking information until the return process has been completed.

8. Refund Policy

Once a returned item has been received, inspected, and approved, refunds will be issued to the original payment method.

Refund Processing Time

Refunds will be processed within 10 business days after the returned item passes inspection.

Refund Coverage

Approved refunds may include:

• The purchase price of eligible returned items.
• Return shipping costs for confirmed damaged, defective, or incorrect items.
• Original shipping charges when the return results from our error or a verified defective product.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

9. Product Exchanges

Jackora offers exchanges for eligible products when stock is available.

Exchange requests must:

• Be submitted within the 30-day return period.
• Meet all return eligibility requirements.

If a replacement product is unavailable, we may offer a comparable alternative or a refund.

10. Order Cancellation Policy

Orders may be cancelled before they enter processing or shipment.

If you need to cancel an order, please contact us immediately at support@jackora.store after placing it.

Once an order has been shipped, cancellation is no longer possible, and the order will be subject to this Returns & Refund Policy.

11. Missing or Lost Return Parcels

We recommend using a tracked shipping service for all returns.

For customer-arranged returns, Jackora cannot be held responsible for:

• Returns lost during transit.
• Packages shipped without tracking information.
• Damage caused during return shipping due to insufficient packaging.

Please retain proof of shipment until your return has been fully processed.

12. Restocking Fees

Jackora does not charge any restocking fees.

Eligible returns will be refunded without restocking deductions, subject to the terms outlined in this policy.

Business Information

Business Name: Jackora
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Mail: support@jackora.store
Business Address: 450 Amwell Rd, Hillsborough Township, NJ 08844, United States
Business Phone: +1 (917) 427-8297
Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) EST (New York)