Return and Refund Policy

Effective Date: August 10, 2026

Return Window

We accept returns within 30 days after the delivery date. If 30 days have passed since your item was delivered, we are unable to offer a return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be in its original, unworn condition.
  • All original tags must be attached.
  • The item must not show signs of wear, damage, or alteration.
  • The item should be returned in its original packaging where possible.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered.
  • Items returned after the 30-day return window.
  • Items damaged due to customer misuse or improper care.

Exchanges

We do not accept exchanges.

If you need a different size or style, please return your original item for a refund and place a new order.

Restocking Fee

Jackora does not charge any restocking fee.

How to Initiate a Return

  1. Email us at support@jackora.store with your order number and reason for the return.
  2. Our team will respond within 1–2 business days with return instructions.
  3. Pack the item securely and ship it to the return address provided by our team.
  4. Once we receive and inspect the item, we will process your refund.

Return Shipping Costs

For standard returns due to a change of mind, sizing preference, or other customer related reasons, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Jackora is not responsible for items lost in transit during the return process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@jackora.store within 7 days after delivery and provide photos of the item.

For confirmed damaged, defective, or incorrect items, Jackora will cover the return shipping cost and arrange a replacement or issue a full refund at no additional cost to you.

Refund Processing

Once your returned item is received and approved, your refund will be processed within 10 business days.

Refunds will be issued to the original payment method.

After Jackora processes the refund, your bank or payment provider may require additional time to post the funds to your account.

Contact Us

Business Name: Jackora

Business Email: support@jackora.store

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 450 Amwell Rd, Hillsborough New Jersey 08844, United States